Terms and conditions

Terms and conditions

These terms and conditions apply to the purchase of goods on Soundstation.dk

Soundstation.dk is owned by:

SOUND STATION ApS
Gammel Kongevej 94
1850 Frederiksberg
Denmark 

Tel: +45 33 21 40 43
Email: info@soundstation.dk .

Payment and delivery

We accept payment by credit card, VISA, Mastercard, VISA Electron, Master Card Direct, Maestro and PayPal. Card transactions are captured when the order is dispatched.  

25% VAT is included in all prices on new products.

If you have ordered multiple items and one of the products are backordered, we draw first payment for this item when it is shipped. Prices are quoted in Euro or Danish kroner. On top of the price to be added to the price of shipping. You choose shipping type at the end of the ordering process. We deliver the products via PostNord.

If you are ordering items which have a future release date - pre-orders - we will try to ship your order for pick up the day of release. If you pre-order more than one item and they have different release dates, we will ship the total order upon receiving the item with the latest release date unless otherwise specified by the customer.  The customer will pay for extra postage in such a case. 

Returns

You have the right to withdraw from the purchase without giving reasons within 14 days. The withdrawal period will expire after 14 days the day when you or another person you have chosen (not carrier), get the goods in physical possession.

If you have ordered several items in one order, and we can not deliver the goods at the same time, the withdrawal period from you or another person that you have chosen (not the carrier) is the last good physical possession. If period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following working day.

Please note that this goes for any sale on the website only - not for items bought in our physical store. Our customers are able to view and evaluate their purchases in the store - they are not able to do that on the website even though we go through great lenghts to provide photos and descibtion of especially used product. Products bough in the shop can be exchanged into something else with 14 days. We believe that our customers are capable of conscious choices and do not offer a money back service in the store.

We reserve the right to substitute the product bought at our website or in the shop with the exact same product if orders for any given reason are lost or damaged in the post.

How you utilize the right of withdrawal

You can cancel your purchase by sending an e-mail to info@soundstation.dk or phone us at +45 33214043.

You can not cancel yor purchase without notifying us by e-amil og phone. The cancellation deadline is met if you send your message that you cancel your purchase before the withdrawal period has expired.

The return of the product and return costs

If you cancel the purchase of a product, please send or deliver goods to us at Sound Station, Gl. Kongevej 94, 1850 Frederiksberg, Denmark, within 14 days after you have notified us that you wish to cancel your purchase.

Return postage is payed for by the customer.

Refund of payment

When you cancel your purchase, we will refund all payments received from you, including any delivery costs. We will refund the payment when we have received the goods back or you have supplied evidence that the goods are returned. We will carry out such reimbursement using the same means of payment as used for the initial transaction, unless you have expressly agreed otherwise.

Testing of the product and packaging

When returning a product, make sure that the item is securely packaged. You bear the risk of package / goods until we receive it. You are responsible for any loss of value if the product is not returned in the same condition as received.

Please keep postal receipt and possible track & trace number. 

Complaints

If you buy a product you can complain about defects in the goods within 24 months from the date of delivery by contacting us at info@soundstation.dk or tel. +45 33214043. Please be as detailed as possible describing the defect(s).

Remember that the product must always be in proper packaging and get a receipt for shipment. Save postal receipt incl. possible track & trace number.

Personal data

In order to shop at soundstation.dk you must give the following minimum information:

• Name
• Address
• E-mail
• Telephone / mobile number

Privacy Policy

Sound Station understands and respects the importance of privacy on the Internet. Sound Station will not disclose information about customers / users to third parties unless necessary to implement a transaction. Sound Station will not sell any personal data including name, address, email address, credit card information to any third-party without the customer's prior permission.